Building Trust in Ghanaian E-Commerce

The AGI Trust Seal boosts consumer confidence in Ghanaian e-commerce. We meet high standards in security, data protection, and customer service.

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Empowering Businesses and Consumers Across Ghana

The AGI Trust Seal program will cover all e-commerce platforms and businesses operating in Ghana, regardless of their size or type of goods/services offered. The program will assess platforms based on predetermined criteria and provide a Trust Seal that certifies those that meet the requirements

Mission

Objectives

Vision

Why Trust Matters

The Importance of Trust in E-commerce

Trust is essential for the growth of e-commerce. Many consumers and businesses hesitate to engage in online transactions due to fears of fraud, phishing, and receiving incorrect or damaged products. With trust, the adoption of online shopping increases, positively affecting overall business success.

Common Consumer Concerns

Consumers often worry about encountering fraud or phishing attacks. They fear that products may not arrive as expected or will be difficult to return, and refunds may be problematic. These concerns create significant barriers to online shopping.

How the AGI Trust Seal Addresses These Issues

The AGI Trust Seal aims to build consumer confidence by Conducting Due Diligence on businesses for security and legitimacy. AGI certifies companies that meet transparent standards, helping businesses gain trust and encouraging more consumers to engage in online transactions without fear.

Meeting All of Your Credibility Criteria for E-Commerce

The AGI Trust Seal boosts consumer confidence in Ghanaian e-commerce. We meet high standards in security, data protection, and customer service.

The e-Commerce establishment adheres to national e-Transaction laws, data protection privacy laws, cybercrime laws, and consumer protection laws
The e-Commerce establishment exists and has valid contact information, company registration, TIN and other regulatory requirements.
Products and services for purchase are adequately described and genuine (if branded products)
Reviews posted at the marketplace are real
The order process is clear regarding products and services for purchase and how they are priced including taxes, fees, and delivery costs
Payments must be safe
Complaints are handled fast and fairly
Certain products may be returned, and refunds are issued within stipulated and reasonable timeframes

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Our Partners

FAQs

The AGI Trust Seal is a certified electronic badge issued by AGI together with other partners after authenticating a business for its security and trustworthiness

Businesses go through a due diligence process by AGI to ensure they meet the requirements including security, customer service, and ethical practices.

The AGI Trust Seal assures consumers that certified ecommerce businesses have been verified for trustworthiness, minimising the risk of fraud.

For Ghanaian ecommerce businesses that operate in Ghana and internationally.

Yes, the AGI Trust Seal can be revoked if a business fails to meet operational standards or there is evidence of unethical conducts.

Increasing Consumer Trust and Sales, Transforming E-commerce in Ghana.

The AGI Trust Seal Certification is a prestigious mark of trust for Ghanaian e-commerce, ensuring businesses meet high standards in security, data protection, and ethics. It reassures consumers that your platform is safe and reliable.